Shipping policy

Shipping Policy - DZMAX

Effective Date: January 1, 2026
Applicable Products: DZMAX Smart Helmets & Accessories
Please review the shipping details for the designated regions below. Actual delivery times may vary based on destination and selected logistics carrier.

Purchase Options & Shipping Fee Rules

Key Notes

  • For orders under USD 89 (e.g., helmet accessories), an additional USD 10 shipping fee applies per item.
  • Customs duties and taxes (when applicable) are assessed by local authorities and payable by the customer. DZMAX does not charge or control these fees.
  • For orders over USD 89, standard shipping is free for most designated regions (see details below).
*The following shipping details apply to orders over USD 89.*
Region (Country/Area)
Estimated Delivery Time
Delivery Method(s)
Shipping Cost
Hong Kong (China)
3 Business Days
SF Express
Free Shipping
Taiwan (China)
8-12 Business Days
Air Freight
Free Shipping
United States
5-14 Calendar Days
Local Delivery
Free Shipping
Mexico
10-20 Business Days
Air Freight / Local Delivery
Free Shipping

Estimated Delivery Time for In-Stock Orders

  • All in-stock orders are shipped within 2 business days of confirmation.
  • Hong Kong (China): 3 business days after shipment.
  • Taiwan (China): 8-12 business days after shipment.
  • United States: 5-14 calendar days after shipment.
  • Mexico: 10-20 business days after shipment (varies by local logistics).
*Note: Business days exclude weekends and public holidays.*

Costs & Destinations

DZMAX ships to Hong Kong (China), Taiwan (China), United States, and Mexico only. For order tracking, contact support@dzmax.com to obtain your tracking number.
Please enter your shipping address accurately (including correct abbreviations, street numbers, and building/apartment numbers). DZMAX is not responsible for lost, misplaced, or incorrectly delivered goods due to inaccurate address information.

Order Processing Time

Orders are processed and shipped within 2-3 business days (Monday-Friday, excluding public holidays). Orders placed on weekends may experience slight delays.

Shipping Couriers

We typically use FedEx, UPS, DHL, SF Express, or local delivery services, depending on the destination.

Tracking

A shipping confirmation email with a tracking number (active within 24 hours) will be sent once your order ships. Tracking information may take 48-72 hours to update. If tracking fails, contact support@dzmax.com and we will resolve it within 48 hours.

Exceeded Delivery Time

Delays may occur due to carrier issues, adverse weather, or high shipment volumes. If your order is delayed, contact us at support@dzmax.com for verification.

Order Cancellations and Changes

  • Before shipment: No charge for order cancellation, address change, or product exchange.
  • After shipment: Orders cannot be modified, intercepted, or canceled. Refusals of delivery will be treated as returns, with shipping and customs fees deducted from the refund.
Order processing takes 2 business days; cancellation may not be available if the order has been handed to the logistics carrier.

About Tax

Customs fees (if applicable) are assessed by local governments and paid by the customer. Contact your local customs office for details.

Contact Us

  • Business Cooperation: sales@dzmax.com
  • Shipping & User Support: support@dzmax.com
  • Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (PST)